Frequently Asked Questions

All our doctors are Board Certified Pediatricians, which means they specialize in children’s health and have an additional 30 months of training in child health issues beyond a Family Practice physician. Not only are Pediatricians passionate about working with kids, they are specially trained to understand their unique medical and developmental needs.

Yes, of course you can call to ask a medical question. We insist. We want you to call whenever you have a question or health care need. Calling us will not cost you anything and we can direct you to the most appropriate venue for the care of your child. While we can’t diagnose or write prescriptions over the phone, we can provide advice on the right care, whether that means treatment at home or being seen by a professional.

Existing and past patient records can be obtained through our online Patient Portal at any time. If you’re not sure how to access your portal account, call your pediatrician’s office. We’ll be happy to assist you.

Yes, we offer after-hours care and medical staff is available by phone 24/7, even on holidays and weekends. If you have an after-hours concern, call us first. Our Pediatric Nurse can guide you to the right care—whether that means coming in, or treating your child at home.

We accept most plans, including CHIP. For a full list, visit our website’s insurance plan page. You can also call our Billing Office at 801) 374-8863 (M-F 9am to 5pm) to ask about your specific plan.

We absolutely see newborns. Many Utah Valley Pediatrics doctors also serve in area hospitals and are the first Pediatricians to care for thousands babies born in Utah County every year. The recommended visit schedule according to the American Academy of Pediatrics is at 3-5 days, 2 weeks, 2 months, 4 months, 6 months, 9-10 months and at 12-15 months. The reasons for these times are closely related to developmental milestones and their proximity to the recommended immunization schedule for infants. If you have a newborn or are expecting one and haven’t selected a pediatrician, call us at: (801) 922-5200. We can help you select the right office and Pediatrician for your baby.

Yes. If you deliver locally, please ask that your baby be seen by a Utah Valley Pediatrics doctor. The doctor will visit your newborn every day you’re in the hospital. We usually visit in the mornings.

We’d love to meet you and help you select a Pediatrician. Start by visiting our Pediatrician Profiles page to find a doctor and an office that seem like a good fit for for your family. Then call that office and arrange a tour with the office manager. Get started here:

Insurance plans are required by law to cover vaccines, but co-op plans like Liberty Share or Medi-Share are not. We also offer vaccines via the Vaccines For Children (VFC) program. This federally funded program offers free-of-charge vaccines for kids who might not receive them because of inability to pay. Learn more about eligibility for VFC here.

We see all kids, from premature newborns up to 21 years old.

We do not currently have a walk-in location. However, we offer same-day appointments for sick kids at all our locations. Call our central number for our earliest possible appointment at a location near you: 801-922-5200.