Utah Valley Pediatrics is providing notice of a recent data security incident involving TriZetto (TPS), a third-party service provider that supports certain administrative functions for healthcare organizations nationwide.
TriZetto recently informed us that it experienced a cybersecurity incident involving unauthorized access to certain systems within its network. According to TriZetto, on October 2, 2025, they became aware of suspicious activity within a web portal used to verify insurance eligibility verification. TPS launched an investigation after immediately terminating the bad actor’s access. TPS determined that access went as far back as November 2024. Upon notification, we promptly began working with TriZetto to understand the nature and scope of the event and to determine whether patient information associated with our practice may have been involved.
Based on the information provided to us, this incident occurred within TriZetto’s systems. Utah Valley Pediatrics’ internal systems or electronic medical record were NOT accessed or compromised.
TriZetto has advised that the information potentially involved may have included certain patient demographic and/or billing-related information, such as:
Not all information types were involved for every individual. The incident did not affect any payment card, bank account, or other financial information. At this time, neither we nor TPS is not aware of any identity theft or fraud related to the use of any affected individual’s information.
We take the privacy and security of patient information seriously. Upon learning of this issue, we:
TriZetto has indicated it has notified law enforcement and taken steps to further strengthen its cybersecurity protections. TPS is offering affected individuals complementary identity monitoring services including Single Credit Bureau Monitoring through a company called Kroll, including monitoring services for minors as applicable.
Follow this link (https://tpsincident.kroll.com) to enroll in the respective monitoring service. You can contact Kroll for more information at (844)572-2725.
At this time, we are not aware of any confirmed misuse of patient information as a result of this incident. As a precaution, individuals are encouraged to:
Individuals are encouraged to remain vigilant against incidents of identity theft and fraud, review account statements, and monitor their free credit reports for suspicious activity and to detect errors.
Individuals with questions may contact:
Phone: 801-370-3901
Email:[email protected]
Address: 5152 N. Edgewood Drive, Suite 250, Provo UT 84604
We understand that patients place trust in us to safeguard their information, and we regret any concern this situation may cause.
You should remain vigilant for incidents of fraud and identity theft by reviewing credit card account statements and monitoring your credit report for unauthorized activity.
Credit Reports. Under federal law, you are entitled to one free copy of your credit report every 12 months from each of the three nationwide credit reporting agencies. You may obtain a free copy of your credit report by going to www.AnnualCreditReport.com or by calling 1-877-322-8228. You also may complete the Annual Credit Report Request Form available at https://www.annualcreditreport.com/manualRequestForm.action, and mail it to Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348-5281. You may contact the nationwide credit reporting agencies at:
Fraud Alert. You may place a fraud alert in your file by calling one of the three nationwide credit reporting agencies above. A fraud alert tells creditors to follow certain procedures, including contacting you before they open any new accounts or change your existing accounts. For that reason, placing a fraud alert can protect you but also may delay you when you seek to obtain credit.
Place a Security Freeze on your Credit Report. You also have the right to place a security freeze on your credit report by contacting any of the credit bureaus listed above. A security freeze is intended to prevent credit, loans and services from being approved in your name without your consent. To place a security freeze on your credit report, you may be able to use an online process, an automated telephone line or a written request. The following information must be included when requesting a security freeze (note that if you are requesting a credit report for your spouse, this information must be provided for him/her as well): (1) full name, with middle initial and any suffixes; (2) Social Security number; (3) date of birth; (4) current address and any previous addresses for the past five years; and (5) any applicable incident report or complaint with a law enforcement agency or the Registry of Motor Vehicles. The request must also include a copy of a government-issued identification card and a copy of a recent utility bill or bank or insurance statement. You can place a security freeze and lift a security freeze on your credit report free of charge.
You may contact the Federal Trade Commission (FTC) and State Attorneys General Offices. If you believe you are the victim of identity theft or have reason to believe your personal information has been misused, you should contact the FTC and/or your state’s attorney general office about for information on how to prevent or avoid identity theft. You can contact the FTC at: Federal Trade Commission, Consumer Response Center, 600 Pennsylvania Avenue, NW, Washington, DC 20508, www.ftc.gov, 1-877-IDTHEFT (438-4338).
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