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Notice of Data Security Incident

Utah Valley Pediatrics is providing notice of a recent data security incident involving TriZetto (TPS), a third-party service provider that supports certain administrative functions for healthcare organizations nationwide.

What Happened

TriZetto recently informed us that it experienced a cybersecurity incident involving unauthorized access to certain systems within its network. According to TriZetto, on October 2, 2025, they became aware of suspicious activity within a web portal used to verify insurance eligibility verification. TPS launched an investigation after immediately terminating the bad actor’s access. TPS determined that access went as far back as November 2024. Upon notification, we promptly began working with TriZetto to understand the nature and scope of the event and to determine whether patient information associated with our practice may have been involved.

Based on the information provided to us, this incident occurred within TriZetto’s systems. Utah Valley Pediatrics’ internal systems or electronic medical record were NOT accessed or compromised.

What Information Was Involved

TriZetto has advised that the information potentially involved may have included certain patient demographic and/or billing-related information, such as:

Name
Address
Date of birth
Health insurance information
Claim information
Limited clinical information associated with billing

Not all information types were involved for every individual.

What We Are Doing

We take the privacy and security of patient information seriously. Upon learning of this issue, we:

Promptly initiated a review of potentially affected records
Coordinated with TriZetto regarding its investigation and remediation efforts
Verified that appropriate containment and security measures were implemented
Began providing notice to affected individuals, as required by law
Reported the matter to appropriate regulatory authorities

TriZetto has indicated it has taken steps to further strengthen its cybersecurity protections. It is offering Single Credit Bureau Monitoring through a company called Kroll. You can contact them for more information at (844)572-2725 or visit https://tpsincident.kroll.com.

What You Can Do

At this time, we are not aware of any confirmed misuse of patient information as a result of this incident. As a precaution, individuals are encouraged to: